PROCESS

Training

Process

The training process in 4 steps…

Kushi’s objective is to help trainees become better communicators in English at work.  As such, Kushi has a comprehensive training process.  It starts with an initial assessment, followed by a personalized training program proposal (trainees/managers can choose from a diverse range of training topics and modes) which aims to respond fully to each individual’s English position, level and communication goals. The next step is training management and feedback and at the end a final assessment step.  Quality is assured at each part of the training process.

  1. Complete initial assessment – identify needs and objectives
    • Needs Analysis – Identify professional language needs linked to work (by understanding company culture, professional responsibilities and budget constraints)
    • Level Analysis – Audit the learner’s level with an online placement test (a listening and writing test that determines your CEFR level in terms of written and oral comprehension. There questions increase or decrease in difficulty depending on your responses. The test evolves to better place your English level.

  2. Complete a personalized training proposition – develop a program that fits needs, level, objectives and profile of trainee.
    Specify training course details:

    Public – Company or individual
    Classes – Individual or groups
    Specialization – highly or regular
    Intensity – Extensive or intensive (2h to 35 h per week)
    Delivery – Face to face, distance (skype) or blended (face to face with online learning)
    Workshops – thematic (maximum 6 people) from ½ day sessions
    Duration – 20, 30, and 40 hour packages
    Select content themes:

    Preparation for Certification (TOEIC, BULATS)
    Business Skills
    Presentation: explaining processes, trends, graphs, updates, experiences
    Meetings: running or participating in meetings
    Emailing: writing quickly, getting your point across
    Telephoning: calling and responding to calls
    Conference Calls: participating or leading a confcall
    Negotiation: clarifying interests
    Socializing: making small talk
    Networking: making your pitch
    Storytelling: bringing discussions alive
    Interviewing: answering questions effectively
    Clarity of Expression: clarifying your ideas in written and spoken English
    Business Writing: completing and editing documents
    Social Media: getting your point across in 140 words or less
    Cross cultural communications: building rapport
    Language Skills
    Speaking (expressing yourself, diplomatically, spontaneously)
    Listening (accents)
    Pronunciation (difficulties for French speakers)
    Writing (minutes, reports, emails, CV, cover letter, social media)
    Reading (documents, articles)
    Grammar
    Basics: tenses, modals, prepositions, linking verbs
    Vocabulary
    General vocabulary, general business, specialized professional, false friends, idiomatic, phrasal verbs
  3. Delivering the training – training management and feedback
    • Establish the planning of the classes and send confirmation emails to trainees
    • Validate objectives at the start of the training
    • Monthly administration of hours (attendance) and budget sent to trainee/company
    • Intermediate satisfaction survey completed by trainee
    • Ongoing evaluation of trainee, which could lead to adjustments of curriculum
    • Modify planning on an ongoing basis

  4. End of training – trainee assessment and satisfaction
    • Final Satisfaction survey completed by trainee
    • Report at the end of stage (level, skills, attendance) sent to company
    • Attestation at the end of training